Terms and Conditions

(Repair Services and Sales of Consoles & Tech Devices)

Last updated: 18 October 2025

These Terms and Conditions (“Terms”) apply to all repair services and sales of consoles, computers, phones, tablets, accessories and other electronic devices (“Devices” / “Goods”) provided by Extra Life Repair (“we”, “us”, “our”) to you (“you”, “customer”).

We operate in England, and these Terms are governed by the laws of England and Wales.

These Terms do not affect your statutory rights under the Consumer Rights Act 2015.

1. Information About Us

Business name: Extra Life Repair

Trading address:
Holker Business Centre
Burnley Road
Colne
Lancashire
BB8 8EG
United Kingdom

Phone: 07394 430198
Email: hello@extraliferepair.co.uk
Website: www.extraliferepair.co.uk

2. Scope of These Terms

These Terms apply to:

  • Repairs (walk-in, drop-off, and mail-in)
  • Sales of refurbished/new devices and accessories
  • Sales of items marked “spares or repairs”

By booking a repair, purchasing Goods, or sending your Device to us, you agree to these Terms.

3. Quotes, Estimates and Contract Formation

  1. Pre-inspection prices are estimates only.
  2. A binding repair agreement is formed once you approve the final quote or authorise repair.
  3. A sales contract is formed when we accept your order or dispatch the item.

4. Prices, Payment & Ownership

  1. Prices are listed in GBP (£).
  2. Payment for repairs is due upon completion and prior to collection/return shipping.
  3. Parts and Goods remain our property until fully paid.
  4. Diagnostic/inspection fees are non-refundable.

5. Mail-In Repairs (Customer Packaging Requirements)

  1. Customers sending Devices by post must package them securely. Use:

    • sturdy boxes
    • bubble wrap
    • padded void fill
    • tracked and insured shipping
  2. Do NOT send:

    • discs/cartridges
    • cables or controllers
    • stands, cases, accessories
    • unless specifically requested by us.
  3. We are not liable for loss/damage of items sent unintentionally.
  4. Remove discs and disable passcodes if possible.

6. Shipping Back to You

  1. Risk transfers to you once handed to the courier.
  2. Our liability for courier loss/damage is limited to:
    • compensation obtained from the courier, or
    • the repair cost or item value (whichever is lower).

7. Data Responsibility

  1. You must back up all data before sending the Device.
  2. We are not responsible for loss or corruption of:
    • saved games
    • files/photos
    • licences or downloaded content
    • settings or apps
  3. Some repairs require system resets or software reinstallation.

8. Repair Process, Parts & Additional Faults

  1. We use reasonable skill and care as required by the Consumer Rights Act 2015.
  2. We may use new, refurbished, or compatible third-party parts.
  3. If additional faults are found, we will quote before proceeding.

9. Pre-Existing / Unrelated Faults (Important)

  1. Many Devices arrive dead, not powering, not displaying, or with multiple unknown faults. In these situations, it is not always possible to diagnose every problem until power/functionality is restored.
  2. If we repair the primary fault (for example: power issue, motherboard issue, charging fault, HDMI fault) and after the repair the Device boots but another issue becomes apparent (for example:
    • non-working camera
    • non-working speakers
    • faulty USB ports
    • secondary motherboard issues
    • previous liquid damage symptoms
    • previous customer/third-party repair damage
    • Wi-Fi/Bluetooth faults
    • buttons not working
    • disc drive faults
    • etc.), we are not automatically responsible for those additional faults.
  3. If the additional fault was pre-existing, not visible, or not testable before the primary repair was completed, then:
    • it is not covered by the repair quote,
    • it is not our liability,
    • and it will be treated as a separate issue, with its own quote if you want it repaired.
  4. Examples where this applies include (but are not limited to):
    • A console arrives completely dead, we repair the power issue, and afterwards the fan, USB ports, or disc drive do not work.
    • A handheld console or phone arrives with no power, we restore functionality, and afterwards the cameras or touchscreen are found to be faulty.
    • A device with prior liquid damage has unpredictable, intermittent or progressive faults that only appear after powering on.
  5. We do not accept liability for multiple unknown pre-existing faults that only become detectable after a successful repair of the primary issue.
  6. If new faults appear after the primary repair and you want them repaired:
    • we will provide a separate quote, and
    • you may choose to proceed or decline.

10. Repair Warranty

  1. Standard repair warranty is 90 days, covering only the part/fault we repaired.
  2. Does NOT cover:
    • new or unrelated faults
    • damage after repair
    • liquid damage
    • overheating caused by dust, user neglect, or modifications
    • third-party tampering after our work
    • gradual wear (fans, thermal paste, stick drift, batteries)
  3. If a repaired fault reappears, we will attempt a re-repair at no labour cost.

11. Sales of Goods

  1. Refurbished items include a 6-month warranty unless stated otherwise.
  2. Items sold as “spares or repairs” are sold as-is, with no warranty.
  3. Cosmetic wear is normal for used goods.
  4. Warranty excludes accidental or liquid damage after purchase.

12. Distance Selling (Online Purchases)

  1. You may cancel online purchases within 14 days, except for:
    • items sold as “spares or repairs”,
    • items damaged after delivery,
    • completed repair services.
  2. Goods must be returned in the same condition.
  3. Refunds issued within 14 days of return.

13. Liability

We are not liable for:

  • pre-existing faults
  • indirect or consequential loss
  • data loss
  • damage caused by inadequate packaging from the customer
  • faults that emerge later due to age or wear

Nothing excludes liability for negligence causing death/injury or fraud.

14. Governing Law

These Terms are governed by English law.

Any disputes will be handled by the courts of England and Wales.

15. Contact

Extra Life Repair
Holker Business Centre
Burnley Road
Colne
Lancashire
BB8 8EG

07394 430198
hello@extraliferepair.co.uk