Mail in repairs

Can't make it to us in person? No problem. Simply package up your device and send it our way — we'll diagnose, repair, and return it to you as quickly as possible. Fast, trusted repairs by post.

How It Works

Sending your device to us is straightforward. Follow the steps below and we'll take care of the rest.

1

Get in Touch

Before sending anything, drop us a message using the contact form below. Describe the fault with your device so we can advise on the repair and provide a quote. We'll confirm we can help and give you the go-ahead to send it in.

2

Pack Your Device Carefully

Please send the device only — we don't need power cables, HDMI leads, controllers, or any other accessories. The only exception is a Nintendo Switch where the dock is involved in the fault, in which case please include the dock.

📦 Packaging Tips

  • Wrap the device in bubble wrap — at least two layers — ensuring all corners and edges are well protected.
  • Place the wrapped device inside a sturdy cardboard box with additional padding (scrunched newspaper, foam, or more bubble wrap) to prevent movement.
  • Do not use a jiffy/padded envelope alone for consoles, laptops, or tablets — they need a rigid box.
  • Write your name, email address, and a brief description of the fault on a piece of paper and include it inside the box.
  • Seal all seams of the box securely with parcel tape.
3

Send It to Us

We strongly recommend using a tracked and/or recorded delivery service (such as Royal Mail Tracked 48/24, Parcelforce, or a similar courier). This protects you in the unlikely event of loss or damage in transit. Keep your proof of postage and tracking number safe.

4

We Repair & Return

Once we receive your device, we'll get to work. We'll keep you updated throughout the repair process and contact you before carrying out any work if anything changes from your original quote. Once repaired, we'll dispatch it back to you safely packaged.

Send Your Device To

Please address your parcel clearly using the details below. We recommend printing the address label rather than handwriting it to avoid any delivery issues.

Extra Life Repair Holker Business Centre
Burnley Rd, Colne
Lancashire
BB8 8EG
United Kingdom
⚠️ Recorded / Tracked Delivery Strongly Recommended

We strongly advise sending your device via a tracked or recorded delivery service. Extra Life Repair cannot accept responsibility for items lost or damaged in transit to us. Always retain your proof of postage.

Not sure if we can repair your device? Get in touch and we'll let you know — we're always happy to help.

Get in Touch